Why I LOVE Plate It Up!

I spend a lot of time here talking about Plate It Up!, my favorite gourmet kitchen tools store in Glendale, AZ. I was reminded again this week why I am such a loyal raving enthusiatic fan of Plate It Up! and the owner, Heather.

Somehow, I had damaged my big Viking saute pan. When I set it in the new smoothtop stove here in my new house, I noticed the bottom was not flat. Somewhere along the line I must have gotten it too hot. I decided to replace it. After all, it is my Number 1 pan here in the Fumbling Foodie kitchen.

I went to Plate It Up to get a new one and Heather was out of them. I asked her when she expected her next shipment from Viking and she said, "Not for a while". I explained what had happened and what I needed. Knowing that is my favorite pan, she said, "Let me see what I can do." A few days later I received an email from here saying that my replacement had arrived.

Now THAT's service.

Thank you, Heather!

Comments

[Heather]

You're quite welcome, Dave - you're a great customer I'm happy I was able to replace it for you. I certainly didn't want you to be without your favorite pan, and, therefore indirectly contribute to more fumbling in the Fumbling Foodie kitchen (although it doesn't look like you do too much fumbling at all!). Cheers, Heather